TPR Holdings LLC
875 Third Avenue, 7th Floor
New York, NY 10022
By Telephone: (800) 295-8877 (a representative can assist you by phone Mon-Fri, 9-6 EST)
DOMESTIC SHIPPING POLICIES
Domestic (U.S.) Orders
Free Ground Shipping
Second Day: $14.95 USD
Overnight: $21.95 USD
All kits are charged as just one item. Multiple orders to the same address will be combined whenever possible. Whenever possible we aim to ship orders within 3 business days, we do not ship on Saturday, Sunday or Federal Holidays.
Cargo Cosmetics has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at email@example.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Cargo Cosmetics. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
Shipping to Canada: Flat rate of $15.99 USD.
Note: Any Canadian order may be subject to Customs Charges. CARGO has no way of knowing if you will be charged customs charges and is not responsible for such charges.You will be charged in USD.
All deliveries will be made via USPS or FedEx. Please allow for 1-3 business days to receive and process your order from our distribution center for fulfillment.
TRACKING YOUR ORDER
Once your order is received, you will receive a confirmation email which will include your order number. Another email will be sent to you once your order has shipped and will include your invoice and a USPS tracking number for your order.
Note: With the aggressive spam email filtering of many ISP's and email software, it is possible that your invoice, tracking number emails mistakenly get blocked from your email in-box. We encourage you to add firstname.lastname@example.org to your Address Book or "whitelist" (if such a service is available to you) so we can communicate with you.
We currently collect sales tax in Connecticut, New York, New Jersey, Georgia, Florida, Michigan, Pennsylvania, Illinois, Arkansas, Arizona, Texas, California and Rhode Island based on your shipping address.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If damage has occurred to the item(s) in your shipment, please contact us immediately at email@example.com.
You will be required to provide your order number as well as your email address used for site login.To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by USPS.
If you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. Please reach out to firstname.lastname@example.org to receive details on how to return your item.
Refunds may take up to 30 days to be credited to your credit card and account. Your financial institution may take an additional seven business days to reflect this transaction. Please note that CARGO only accepts returns or exchanges on products that have been purchased through cargocosmetics.com.
Product purchased elsewhere must be returned or exchanged at the location of purchase and are subject to the return policy of that retailer. Products purchased at cargocosmetics.com may not be returned or exchanged at any other retailer. Likewise, we cannot accept any other retailer’s store returns or exchanges. CARGO Cosmetics does not pay for shipping and handling on returns and exchanges.
You will be happy to know that Cargo Cosmetics does not participate in animal testing nor do we contract to 3rd parties that currently test on animals.
RETAIL DISTRIBUTION INFORMATION
Interested in becoming a CARGO retailer? Please contact email@example.com regarding distribution in Salon, Spa, and Boutique markets within the United States and Canada.