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CUSTOMER CARE

 

CONTACT US
 
By Mail:

TPR Holdings LLC
875 Third Avenue, 7th Floor
New York, NY 10022
For Wholesale Inquires: wholesale@cargocosmetics.com
For Press Inquiries: press@cargocosmetics.com

By Telephone: (800) 295-8877 (a representative can assist you by phone Mon-Fri, 9-6 EST)
 
DOMESTIC SHIPPING POLICIES
 
Domestic (U.S.) Orders
Free Ground Shipping 
Second Day: $14.95 USD 
Overnight: $21.95 USD 
 
All kits are charged as just one item. Multiple orders to the same address will be combined whenever possible. Whenever possible we aim to ship orders within 3 business days, we do not ship on Saturday, Sunday or Federal Holidays.
 
INTERNATIONAL ORDERS
 
Cargo Cosmetics has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.
 

WHICH COUNTRIES DO YOU SHIP TO? 

International shipping is currently available WORLDWIDE from Cargo Cosmetics. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

 

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER? 

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

 

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER? 

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:   support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

CANADIAN ORDERS

Shipping to Canada: Flat rate of $15.99 USD.

Note: Any Canadian order may be subject to Customs Charges. CARGO has no way of knowing if you will be charged customs charges and is not responsible for such charges.You will be charged in USD.

 
SHIPPING TIMES
 
All deliveries will be made via USPS or FedEx. Please allow for 1-3 business days to receive and process your order from our distribution center for fulfillment.
 
TRACKING YOUR ORDER
 
Once your order is received, you will receive a confirmation email which will include your order number. Another email will be sent to you once your order has shipped and will include your invoice and a USPS tracking number for your order.
 
Note: With the aggressive spam email filtering of many ISP's and email software, it is possible that your invoice, tracking number emails mistakenly get blocked from your email in-box. We encourage you to add customerservice@cargocosmetics.com to your Address Book or "whitelist" (if such a service is available to you) so we can communicate with you.
 
Questions regarding the status of your order can be sent to customerservice@cargocosmetics.com.
 
SALES TAX
 
We currently collect sales tax in Connecticut, New York, New Jersey, Georgia, Florida, Michigan, Pennsylvania, Illinois, Arkansas, Arizona, Texas, California and Rhode Island based on your shipping address.
 
RETURNS
 
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If damage has occurred to the item(s) in your shipment, please contact us immediately at customerservice@cargocosmetics.com
 
You will be required to provide your order number as well as your email address used for site login.To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by USPS.
 
SATISFACTION GUARANTEE
 
If you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. Please reach out to customerservice@cargocosmetics.com to receive details on how to return your item.
 
Refunds may take up to 30 days to be credited to your credit card and account. Your financial institution may take an additional seven business days to reflect this transaction. Please note that CARGO only accepts returns or exchanges on products that have been purchased through cargocosmetics.com.
 
Product purchased elsewhere must be returned or exchanged at the location of purchase and are subject to the return policy of that retailer. Products purchased at cargocosmetics.com may not be returned or exchanged at any other retailer. Likewise, we cannot accept any other retailer’s store returns or exchanges. CARGO Cosmetics does not pay for shipping and handling on returns and exchanges.
 
ANIMAL TESTING
 
You will be happy to know that Cargo Cosmetics does not participate in animal testing nor do we contract to 3rd parties that currently test on animals.
 
DATA SECURITY
 
Personal and credit card information submitted to CARGO is safe and secure. Transactions are made on a secure server, using 258 bit SSL technology. All information (including your email address) is encrypted, and accessible only by our Customer Care Department. If you still do not want to enter your credit card information online please contact Customer Care at 1-800-295-8877. Please do not send any credit card information to us via email. CARGO has the utmost respect for your privacy. We do not sell or trade your email address or any other information with any other entity. We send our customers eight email communication per month, which you can easily opt-out of upon receipt. If you would like more information, please read our complete Privacy Policy.
 
RETAIL DISTRIBUTION INFORMATION
 
Interested in becoming a CARGO retailer? Please contact customerservice@cargocosmetics.com regarding distribution in Salon, Spa, and Boutique markets within the United States and Canada.