Customer Service
Customer Service
Contact Us
by mail:
TPR Holdings LLC
950 Third Ave.
New York, NY 10022
by email:
customerservice@cargocosmetics.com
by telephone:
(800) 295-8877 (a representative can assist you by phone Mon-Fri, 9-5:30 EST)
Shipping Policy
Please note that at this time we are only able to ship to addresses within Canada and the Continental United States.
We are unable to ship to P.O. boxes.
Once your order has been authorized, it will be processed and shipped within three business days. Please note that orders cannot be processed on weekends and holidays and we do not ship to P.O. boxes.
All deliveries will be made via UPS or Fedex. Please allow the following shipping times:
Standard Ground 7-10 days
Expedited 3-7 days
Please note that for Canadian deliveries, it may take an addition 3-5 days to pass through customs.
Once your order is received, you will receive a confirmation email which will include your order number. Another email will be sent to you once your order has shipped and will include your invoice and a UPS tracking number for your order.
Questions regarding the status of your order can be sent to support@cargocosmetics.com.
Damages
When your order arrives, please inspect the package for any damage that may have occurred during shipment.
If damage has occurred to the item(s) in your shipment, please contact us immediately at support@cargocosmetics.com. You will be required to provide your order number as well as your email address used for site login.
To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by UPS.
Returns
If you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. Please note that items must be in their original condition.
Please print and fill out the Return Form included with the invoice that was emailed to you. Please print clearly and include all of the requested information. Place the form along with the item(s) you wish to return or exchange inside the original packaging. If the original packaging is not available you may use a sturdy box or padded envelope. Please pack the contents carefully to avoid damage in transit and retain a copy of the invoice for your records.
Please send the return package using the delivery service of your choice to:
TPR Holdings LLC
Attention: Returns and Exchanges
950 Third Ave.
New York, NY 10022
Products must be returned undamaged in order to be eligible for refund or exchange.
If you are exchanging an item you will receive an order confirmation email once the replacement product has been shipped.
If you are returning an item, we will issue a full refund to your credit card. Refunds may take up to 30 days to be credited to your credit card and account. Your financial institution may take an additional seven business days to reflect this transaction.
Please note that CARGO only accepts returns or exchanges on products that have been purchased through cargocosmetics.com. Product purchased elsewhere must be returned or exchanged at the location of purchase and are subject to the return policy of that retailer.
Products purchased at cargocosmetics.com may not be returned or exchanged at any other retailer.
CARGO Cosmetics Corp. does not pay for shipping and handling on returns and exchanges.
Frequently Asked Questions
Question: How long will it take to receive my order?
Answer: Please allow 1-3 days processing time plus 2 – 10 days delivery time depending on your location and the delivery service selected. A UPS tracking number will be provided to you.
Question: How do I find a retailer near me that sells CARGO?
Answer: Visit our Store Locator section and either input your postal/ZIP code or use our convenient pull-down menu.
Question: I am interested in working for CARGO. What should I do?
Answer: We are always searching for passionate, intelligent and energetic people to represent the CARGO brand. Please forward your resume and cover letter to careers@cargocosmetics.com. Your information will be kept on file for a period of up to six months and you will be contacted should there be an opportunity that would be a good fit.
Question: Is there a process for donation and sponsorship requests?
Answer: Please mail all requests for donations and sponsorships to the address below. Please ensure that all requests are mailed on corporate letterhead.
TPR Holdings LLC
950 Third Ave.
New York, NY 10022
Question: Do you offer a discount program for professional makeup artists?
Answer: Yes, we do! Please visit the Pro Artist Program section of this site for information on how you can apply to receive a 40% discounts off CARGO products purchased through cargocosmetics.com.
RETAIL DISTRIBUTION INFORMATION
Interested in becoming a CARGO retailer?
Please contact support@cargocosmetics.com regarding distribution in Salon, Spa, and Boutique markets within the United States and Canada.
Privacy Policy
CARGO Cosmetics Corp. (CARGO) is committed to protecting your privacy. This privacy statement provides information about the personal information we collect, and the ways in which we use that information. This statement applies solely to information collected on this website.
Collecting and Using Information
CARGO collects information from you through cargocosmetics.com in the following primary ways: when you register to purchase, when you sign-up for our Newsletter or our Pro Artist Program, and when you submit an email inquiry.
The information you provide when registering to purchase includes the general facts necessary for us to complete your order - your name, billing address, shipping address, email address, as well as credit card number and expiry date. Your credit card number is privileged information and is processed by CARGO’s authorized third-party payment processor protected by SSL encryption technology. Your online account information is stored and maintained in a secure location separate from this web site.
CARGO may also collect and use information about transactions carried out over this website including purchases and returns as well as information that you provide for the purpose of subscribing to one of our website services including our Newsletter, Pro Artist Program and Ask an Artist feature.
The information we collect is never shared with other organizations for commercial purposes.
CARGO may use your personal information to administer this website, enable your access to and use of the website services, send to you products that you purchase, supply services to you that you request, send you statements and invoices, collect payments from you; and send you marketing communications.
Where CARGO discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, CARGO may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
This site collects cookies.
CARGO will never knowingly request or use personal information from children under 13 years of age without prior parental consent. If CARGO receives actual knowledge that a subscriber is under 13 years of age, CARGO will eliminate all personal information relating to this subscriber from our files.
Securing your data
CARGO will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
CARGO will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by SSL encryption technology.
Updating this statement
CARGO may update this privacy policy by posting a new version on this website.
You should check this page occasionally to ensure you are familiar with any changes.
Other websites
This website contains links to other websites. CARGO is not responsible for the privacy policies or practices of any third party.
Contact CARGO
If you would like to gain access to your personal information collected by CARGO or if you have any questions about this privacy policy or CARGO’s treatment of your personal information, please write to:
TPR Holdings LLC
950 Third Ave.
New York, NY 10022
Or email us at
support@cargocosmetics.com
